Help Center

Find the right starting point for your needs.

Quick access

Track an order Check the status of an order with its number and associated email. Submit a service request Report a product issue, a non-conformity or a diagnostic request.

Frequently asked questions

Where can I find my order number?

The number appears in your confirmation email and in your account area if the order was placed with an account.

What should I do if a package arrives damaged or incomplete?

Contact us quickly with the order number, a short description of the issue and photos if available.

How do I get a quote or technical validation?

The easiest way is to call us directly at 02 54 51 76 88.